Bestsellers
Alibú Pasión Dried Fruit...
Alibú's Pasión Dried Fruit Infusion is an irresistible experience of natural flavors. With pineapple, goldenberry, passion fruit, and stevia, this captivating infusion awakens the senses and offers authenticity and health in every sip. Perfect hot or cold, it's a passionate journey of taste and well-being.
PACARI Raw Cacao en Polvo...
Pacari Organic Raw Cacao Powder is a culinary treasure made from high-quality raw cacao. Rich in antioxidants, iron, and fiber, it promotes cardiovascular and digestive health. Produced sustainably, it supports local communities and advocates for responsible agriculture. Its versatility makes it perfect for various recipes.
KAMM Chocolate Big Mango 60g
KAMM Big Mango Chocolate is a delightful fusion of premium cocoa and tropical mango. Each bite offers a unique sensory experience, with fruity notes and a creamy texture. This chocolate is a true delight for lovers of the exotic.
KAMM Chocolate Salty...
KAMM Salty Caramel Chocolate is a delightful blend of premium cocoa, artisanal caramel, and a pinch of sea salt. This chocolate perfectly balances sweetness and saltiness, creating a unique flavor experience. Ideal for those who appreciate flavor contrasts and gourmet quality.
PACARI Uvilla cubierta de...
PACARI's Organic Chocolate-Covered Goldenberries are an exquisite blend of flavors, marrying the natural sweetness of goldenberries with organic dark chocolate. Grown in Ecuador and free from preservatives or artificial flavors, they are a healthy and sustainable gourmet indulgence.
PACARI Display Chocolate...
Pacari's Chocolate Mix Display features 100 mini bars of organic chocolate in various flavors. These Ecuadorian cacao masterpieces provide an exceptional sensory experience. Moreover, they promote sustainability and social responsibility in cocoa production.
PACARI Chocolate Orgánico...
Pacari's 60% Organic Chocolate Couverture Chips are ideal for your culinary creations. Made with top-quality organic cacao, they strike the perfect balance of sweetness and bitterness. They're versatile and ethical, supporting sustainability and fair trade.
PACARI Chocolate Negro...
Pacari's Organic Dark Chocolate Bar with Cuzco Salt offers a unique experience for chocolate lovers. It balances cocoa and salt perfectly, and it's organic and fair trade.
Terms and Conditions
Terms and Conditions of Sale
Preamble
The General Terms and Conditions of Sale ("GTC") hereinafter apply to all orders for chocolates delivered and invoiced to customers located in metropolitan France by the company Com Co Agency SL, whose registered office is located at C/Easo 77, 20006 San Sebastian, Spain.
1. Objections
The general terms and conditions of sale (hereinafter GTC) constitute the sole basis for commercial negotiation as provided for in Article L 441-1 of the Commercial Code and are available to our customers to enable them to place orders for products delivered and invoiced in mainland France. Thus, in the absence of any express and written agreement between the parties to the contrary, these GTC will prevail over any clause or condition to the contrary. The fact that we do not use, at any given time, any of these conditions cannot be interpreted as a waiver of our prevalence thereafter. These T&Cs cancel and replace those previously published.
2. Acceptance and Right to Reject Orders
We reserve the right to reject, reduce, or split any order that is of an abnormal nature. The minimum order is €25 excluding taxes. If we accept orders less than this amount, a flat shipping fee of €15 excluding taxes may apply. However, if we had to unpack the requested products, we may have to charge an unpacking cost at the time of invoicing.
3. Delivery Terms
3.1 Delivery
Orders will be shipped approximately within 24/48 hours from confirmation through payment.
Orders placed on Fridays/Saturdays/Sundays are shipped on Mondays.
Shipments with SEUR. Free shipping for orders over €55 excluding taxes - You can choose pickup at SEUR Pickup Stores throughout Europe.
*Gipuzkoa €5.75 - Spain and Portugal €6.75.
*Balearic Islands from €8.75.
*Europe: Germany, France, Netherlands, Luxembourg €12.99 + VAT
*Europe: Belgium, Italy, Austria, Czech Republic €14.50 + VAT
*Europe: Slovakia, Slovenia, Denmark, Hungary, Poland €14.99
*Europe: Croatia, Estonia, Latvia, Lithuania €24.10 + VAT
Shipments outside the EU: Consult transportation
The standard delivery time is 2 to 5 business days (Monday to Friday) from the order date. However, we are not responsible in case of force majeure in the context of events such as war, riot, fire, terrorist acts, strikes, pandemics, blockades, or other labor disputes, and any other unforeseeable and insurmountable event that makes it impossible to prepare, store, deliver products, or carry out normal sales.
The customer agrees to communicate to us in advance the security protocol established by him if, however, the delivery area is difficult to access. Any reservation at the time of delivery must be mentioned on the delivery slip.
3.2 Reservations on Delivery – Claims
The verification of the delivered products must be carried out at the time of delivery in the presence of our driver or our carrier. The delivery slip or transport document is signed by the customer and expressly mentions any reservation observed by him, particularly regarding packaging, weight, packaging, quality, and quantity of the products. Any claim that could not be recorded at the time of delivery must, to be valid, be sent to us within 24 hours.
3.3 Right of Withdrawal
The right of withdrawal for the purchase of chocolates and compositions is excluded. Indeed, in accordance with Article L 121-20-2 3° of the Consumer Code, the right of withdrawal cannot be exercised for products that, "by their nature, cannot be returned or may deteriorate or expire rapidly," which is the case with chocolate.
3.4 Packaging
We guarantee the highest quality of products; therefore, during hot seasons, orders will be shipped with the SEUR cold service, subject to a surcharge of €3.99 + VAT.
4. Product Returns
Since these are food products, perishable, and need to be stored at temperatures between 15 to 18 °C, we cannot accept the return or exchange of ordered products because we cannot resell them without guaranteeing their perfect preservation away from heat, cold, and humidity. Nevertheless, we will always be available for any clarification.
5. Payments
All payments are made using the payment methods offered through the website. For all companies benefiting from payment conditions by bank transfer, our invoices are payable on the due date mentioned on the invoice. Not paying a single invoice before the due date makes all our accounts receivable immediately due, even those not yet due. Furthermore, we may refuse to fulfill any new or pending order, without prejudice to any other course of action. According to Articles L 441-10 and D 441-5 of the Commercial Code, any delay in payment automatically implies:
payment by the customer of a penalty equal to the rate applied by the European Central Bank (ECB) for its last refinancing operation, increased by 10 points, without prejudice to any other cost if we are forced to request payment in court.
The debtor's obligation to pay a lump-sum compensation of €40 for recovery costs. Additional compensation, with supporting documentation, may be claimed when recovery costs incurred exceed the amount of the lump-sum compensation.
In case of lack of creditworthiness of the buyer or a first order from a new customer, we can request cash payment from order to delivery. In addition, we can also demand cash payment in case the customer is subject to bankruptcy proceedings and the trustee has requested the continuation of existing contracts.
6. Retention of TITLE
The ownership of the requested goods belongs to Com Co Agency 2016 S.L until full payment by the customer. However, the risks of theft, loss, or damage to the goods, as well as any damage they may cause, are the responsibility of the customer from the moment the goods are shipped.
7. Legal
In the event of a dispute and no amicable agreement, the Commercial Court of the location of the issuer's establishment of the invoice in question shall have jurisdiction.