1. **General Conditions:**
a. All orders are subject to stock availability.
b. Prices are subject to change without prior notice, unless agreed upon in a fixed price contract.
c. Payment terms will be agreed upon between both parties prior to the transaction.
d. Taxes and shipping fees will be applied as applicable.
2. **Retail Customers:**
a. The minimum order for retail customers is €1,200.
b. Orders must be paid in full prior to delivery.
c. Deliveries will be made within the agreed upon timeframe upon receipt of payment.
3. **Distributors:**
a. The minimum order for distributors is €3,000.
b. A contract will be required to establish specific payment and delivery terms.
c. Volume discounts will be offered for distributor orders, subject to negotiation.
d. Delivery times will be determined based on quantity and stock availability.
4. **Ordering Process:**
a. Orders must be placed in writing, either via email or website.
b. Receipt of the order will be confirmed and an estimated delivery time provided.
c. Written confirmation will be required from the customer before processing the order.
d. Orders will be processed once full payment is received or a credit agreement is established.
5. **Returns and Claims:**
a. Returns will be accepted within 7 days of delivery, provided the products are in their original condition.
b. Claims for damaged or incorrect products must be made within 48 hours of receipt.
c. Refunds or replacements will be made as applicable, subject to our return policy.
These sales conditions establish the guidelines and terms for B2B commercial transactions with our company. For further details or specific inquiries, please do not hesitate to contact our sales team.
